1. Introduction
luster-bliss ("we", "us", or "our") is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our website and services.
We are the data controller responsible for your personal data. If you have questions about this policy, please contact us at [email protected].
2. Information We Collect
We collect information that you provide directly to us, including:
- Personal identification: Name, email address, postal address
- Pet information: Pet name, species, breed, age, medical history, behavioural notes
- Service records: Booking history, preferences, special requirements
- Communication records: Correspondence with our team
We also automatically collect certain information when you visit our website:
- IP address and browser type
- Pages visited and time spent
- Referring website
- Device information
3. How We Use Your Information
We use your personal data for the following purposes:
- Providing and managing pet care services
- Processing bookings and payments
- Communicating about appointments and pet updates
- Sending service reminders (e.g., vaccination due dates)
- Improving our services and website
- Complying with legal obligations
4. Legal Basis for Processing
We process your personal data based on:
- Contract: To provide services you've requested
- Legitimate interests: To improve our services and communicate with you
- Consent: For marketing communications (where applicable)
- Legal obligation: To comply with applicable laws
5. Data Sharing
We do not sell your personal data. We may share information with:
- Veterinary professionals when required for your pet's care
- Service providers who assist our operations (e.g., booking systems)
- Legal authorities when required by law
All third parties are contractually obligated to protect your data.
6. Data Retention
We retain your personal data for as long as necessary to:
- Provide our services
- Comply with legal requirements
- Resolve disputes
Pet medical records are retained for 7 years after the last appointment. Marketing preferences are retained until you withdraw consent.
7. Your Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing
- Request data portability
- Withdraw consent at any time
To exercise these rights, contact us at [email protected].
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including:
- Encrypted data transmission
- Secure server infrastructure
- Staff training on data protection
- Regular security assessments
9. Cookies
Our website uses cookies to enhance your experience. For detailed information, please see our Cookies Policy.
10. Changes to This Policy
We may update this privacy policy periodically. Significant changes will be notified via email or website notice. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
For privacy-related enquiries:
Email: [email protected]
Address: 47 Meadowbrook Lane, Westfield Business Park, Bristol BS8 4TH, United Kingdom
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.