1. Agreement to Terms
By accessing and using the luster-bliss website (luster-bliss.com) and our pet care services, you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our website or services.
2. About Us
luster-bliss is a pet care service provider operating in the United Kingdom. Our registered address is 47 Meadowbrook Lane, Westfield Business Park, Bristol BS8 4TH.
3. Services
We provide various pet care services including but not limited to:
- Pet grooming
- Overnight boarding
- Dog walking
- Pet training
- Health check-ups and vaccinations
All services are subject to availability and our acceptance of your booking.
4. Booking and Cancellation
Booking Confirmation
A booking is not confirmed until you receive written confirmation from us via email. We reserve the right to refuse any booking at our discretion.
Cancellation Policy
- Grooming, walking, and training: 48 hours notice required for full refund
- Boarding: 7 days notice required for full refund during peak periods
- Cancellations with less notice may incur a charge of up to 50% of the booking value
Our Right to Cancel
We may cancel a booking if:
- Your pet poses a safety risk to staff or other animals
- Required vaccinations are not up to date
- Information provided about your pet is materially inaccurate
- Unforeseen circumstances prevent us from providing the service
5. Your Responsibilities
When using our services, you agree to:
- Provide accurate information about your pet's health, behaviour, and requirements
- Ensure your pet's vaccinations are current and provide proof when requested
- Inform us of any known medical conditions, allergies, or behavioural issues
- Collect your pet at the agreed time (late collection fees may apply)
- Provide appropriate supplies if requested (food, medication, comfort items)
6. Pet Health and Welfare
We prioritise animal welfare and reserve the right to:
- Refuse service to any animal showing signs of illness or parasites
- Seek veterinary attention for your pet in an emergency, with costs payable by you
- Contact you immediately if health concerns arise
We will not be liable for pre-existing conditions or illnesses that manifest during your pet's stay.
7. Liability
Our Liability
We maintain comprehensive insurance for our services. However, our liability is limited to:
- Direct loss or damage caused by our proven negligence
- The value of the service booked or reasonable compensation
Exclusions
We are not liable for:
- Illness or injury not directly caused by our negligence
- Pre-existing health conditions
- Stress-related conditions in animals prone to anxiety
- Loss or damage to items left with your pet
- Indirect or consequential losses
Your Liability
You are responsible for any damage caused by your pet to our property, staff, or other animals, where such damage results from behaviour not previously disclosed.
8. Website Use
Permitted Use
You may use our website for lawful purposes to:
- Learn about our services
- Make booking enquiries
- Contact us
Prohibited Use
You must not:
- Use the website in any unlawful manner
- Attempt to gain unauthorised access to our systems
- Transmit malicious code or harmful data
- Copy, reproduce, or distribute website content without permission
- Use automated systems to access the website without our consent
9. Intellectual Property
All content on this website, including text, images, logos, and design, is owned by or licensed to luster-bliss. You may not use, reproduce, or distribute this content without our written permission.
10. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of use of these external sites.
11. Privacy
Your use of our website and services is also governed by our Privacy Policy. Please review it to understand how we collect, use, and protect your personal data.
12. Changes to Terms
We may revise these terms at any time by updating this page. Your continued use of the website and services after changes are posted constitutes acceptance of the modified terms.
13. Governing Law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Severability
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
15. Contact Information
For questions about these terms, please contact us:
Email: [email protected]
Address: 47 Meadowbrook Lane, Westfield Business Park, Bristol BS8 4TH, United Kingdom